AI can create significant value for organisations of every size by improving productivity, decision-making and the way employees work. However, gaining real business value from AI requires more than simply purchasing licences or enabling new tools, and increased AI usage can also introduce additional security and governance risks. CISO Online’s Secure AI Adoption service helps organisations roll out Microsoft Copilot and AI capabilities in a structured, secure and cost-effective way, focusing on practical business value, responsible use and proportionate security controls. The result is faster, safer and more effective AI adoption without unnecessary complexity or investment.
The Copilot Packages are delivered through a structured two-phase approach to ensure both effective implementation and sustained value.
THE INITIAL PHASE ESTABLISHES A SECURE AI FOUNDATION, DEPLOYS THE RIGHT AI CAPABILITIES, AND PREPARES YOUR PEOPLE FOR EFFECTIVE ADOPTION WITHOUT COMPROMISING SECURITY.
ONGOING COPILOT OPERATIONS TO MAINTAIN, SECURE, MONITOR, AND CONTINUOUSLY OPTIMISE AI ADOPTION AND BUSINESS VALUE
The AI Foundation is designed to ensure that Copilot adoption is aligned with the organisation’s
existing Microsoft 3employee5 environment, business priorities, user needs, security posture, and
data governance practices. It creates a structured starting point for adoption while identifying
opportunities for future AI agents, automation, and measurable productivity improvement.
This step includes:
The AI Foundation establishes the essential organisational, technical, and user foundation required for effective Microsoft Copilot adoption. It prepares the organisation for Microsoft 365 Copilot by assessing readiness, validating licensing and tenant requirements, identifying priority users and business use cases, configuring the Copilot environment, and enabling employees to use Copilot Chat and Copilot capabilities across Microsoft 365 applications effectively and responsibly.
The AI Readiness Assessment evaluates the organisation’s preparedness for Microsoft 365
Copilot and identifies the priority actions, users and business areas for adoption.
Included Scope
Client Outcome
A prioritised readiness assessment that identifies where to begin, which users and use cases to
prioritise, and what technical, security or organisational actions should be addressed before
rollout.
The Microsoft 365 Copilot Rollout provides a structured and controlled approach and deployment
activities to configuring, launching and supporting Copilot across the organisation.
Included Scope
Client Outcome
A securely configured and supportable Copilot environment, introduced through a coordinated
rollout with clear communications, ownership and support arrangements.
Copilot Chat Enablement prepares employees to use AI safely and productively for everyday
activities such as research, summarisation, drafting, idea development and information
organisation.
Included Scope
Client Outcome
Employees understand how to use Copilot Chat effectively, recognise its limitations, protect
organisational information and review AI-generated content appropriately.
This service helps employees apply Copilot within the Microsoft 365 applications they already
use, connecting AI capabilities with real business activities and role-specific responsibilities.
Application Coverage:
Training includes practical scenarios for relevant business functions such as sales, HR, finance,
operations, IT and management.
Client Outcome
Employees can integrate Copilot into their existing work, reducing manual effort, improving
access to information and accelerating the preparation of documents, analysis, communications,
meetings and plans.
The Security Foundation establishes the essential security controls for Microsoft Copilot and
Microsoft-built agents while addressing priority information-access and oversharing risks.
Included Scope
Client Outcome
A clear security baseline that helps the organisation address the most important access,
information-sharing and governance risks before expanding Copilot adoption.
This service enables organisations to introduce Microsoft-built Copilot agents that support
specialised workplace activities beyond general Copilot use. The selected agents help employees
research complex topics, analyse business information, improve prompts and writing, organise
work, develop ideas, support learning and create surveys or feedback activities.
The available agent set includes Researcher, Analyst, Prompt Coach, Planner, Learning Coach,
Writing Coach, Idea Coach, Learning and Surveys. Together, these agents can help employees
work more efficiently, improve the quality of business outputs and access specialised AI support
for common knowledge-work activities. Deployment covers up to nine Microsoft-built agents,
subject to Microsoft licensing, tenant configuration, regional availability and ongoing product
availability.
Included Scope
Client Outcome
Employees gain access to specialised Microsoft AI capabilities that support research, analysis,
planning, writing, learning and collaboration.
The organisation benefits from a controlled rollout, clearer user adoption and improved
productivity without needing to design and build these agents from the ground up.
The Advanced User Training & Adoption service prepares employees and relevant business
stakeholders to use Microsoft 365 Copilot and the AI capabilities deployed under their selected
package safely, effectively and responsibly.
CISO Online provides focused, role-based training aligned with the organisation’s enabled Copilot
applications, Microsoft-built agents, and custom agents. Training is limited to the capabilities
included in the customer’s package and configured within their Microsoft 365 environment.
The service focuses on practical workplace use, safe information handling, human review and
clear ownership. It is designed to provide users with the essential skills required for adoption
without creating an extensive or costly enterprise learning programme.
Client Outcome
Employees gain the confidence and practical skills required to use approved AI capabilities
effectively, while managers and owners understand how to support adoption, maintain oversight
and focus AI use on valuable business outcomes.
The AI Foundation Maintenance service provides essential oversight of the Microsoft 365 Copilot
environment. It helps the organisation maintain reliable access, manage licences effectively and
respond to important Microsoft service changes.
Included Scope
Client Outcome
A stable and supportable Copilot environment with improved visibility over licence value, adoption,
operational issues and required improvements.
This service keeps enabled Microsoft-built agents aligned with current business needs, user demand
and Microsoft product availability.
Included Scope
Client Outcome
The organisation continues to provide relevant Microsoft agents to the right users while avoiding
unnecessary, outdated or low-value capabilities.
Microsoft 365 Copilot is an AI-powered productivity tool that uses large language models (LLMs) and integrates your data with the Microsoft Graph and Microsoft 365 Apps. It brings AI into the tools employees already use, helping them work faster, reduce repetitive effort and improve everyday productivity. Copilot Chat and Microsoft-built agents support activities such as research, analysis, writing, planning and information discovery, while custom agents can provide organisation-specific support using approved business knowledge. For more advanced adoption, AI-driven employee automation can streamline recurring, multi-step work such as reporting, planning, project coordination and communication, creating a practical path from everyday AI assistance to higher-value automation.
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